FAQ – Frequently Asked Questions
Most consulted FAQs
Instant answers to the most common questions about electric mobility, to help you better understand our service and facilitate your transition to a sustainable future.
FAQ: how to manage a corporate fleet of electric cars
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FAQ: How to charge an electric car
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FAQ: Paying for charging at electric car charging stations.
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FAQ: How to host an electric car charging station
DiscoverFAQ - Powy
Learn everything you need to know about Powy and our e-mobility solutions, from how to use them to the benefits of our services, to make your experience simple and satisfying.
How do charging stations work Powy?
Electric charging stations Powy are designed to be easy to use. Users can simply plug the charging cable into the vehicle and the charging session will begin automatically, after choosing their preferred payment method. Some columns also have interactive screens that provide clear instructions and updates on charging status.
How is it possible to pay for charging at the columns Powy?
You can pay for charging at electric columns with the Powy Charge App, click here for more information.
Charging stations Powy offer a great advantage through their integration with a wide range of e-mobility apps (and their respective RFID cards), among the most popular in Europe. A list can be found here. This broad compatibility allows users to choose the app they prefer and easily access charging services, making the experience more convenient and flexible.
In addition, to further simplify the recharge process, payment can also be made via QR code, credit or debit card, ensuring compliance with Afir regulations.
What types of vehicles can be recharged?
The Powy charging stations are compatible with a wide range of electric vehicles, which include cars, motorcycles, electric scooters and commercial vehicles. It is important to ensure that the power provided is adequate, as specified in the vehicle's documentation. With different power options for the columns, both vehicles with smaller capacity batteries and those with larger batteries can be recharged, providing a versatile solution for the charging needs of different types of electric vehicles.
How much does it cost to install a column with Powy?
There are no installation costs for the customer. Powy offers a "worry-free" service, completely eliminating any upfront costs for the customer. All expenses related to the installation of the columns are completely covered by Powy, ensuring a smooth and worry-free implementation for the partner company.
What is the duration of the concession?
The duration of the concession may vary according to specific agreements, but generally Powy requires long-term concessions to ensure a solid and lasting partnership, supporting companies during the transition to electric mobility, expected to be prevalent between 2030 and 2040. This ensures continuity of service for users. Typically, concessions last between 5 and 15 years.
How are costs and installation work handled?
Installation work is entirely the responsibility of Powy. This includes planning, installation, necessary permits, and commissioning of the columns.
What standard of service does Powy have ?
Powy Offers high quality service that includes:
- Maintenance: Regular preventive maintenance and quick action in case of breakdowns.
- App: You can pay for charging at electric charging stations with the App Powy Charge, click here for more information. In addition, Powy charging stations are integrated with leading e-mobility apps, a list can be found here, which allow users to easily find charging stations, start and monitor charging sessions.
- Payment standards: Recharging can be paid for, in addition to via app, by framing the QR code on the column and entering your credit/debit card details or via POS, in compliance with Afir regulations.
- Online visibility: The stations Powy are mapped on various online platforms to ensure visibility and accessibility to users.
- 24/7 Support: Continuous customer support, available 24/7.
- Installation standards: Working with highly qualified and trained suppliers from Powy to ensure high-quality installations.
- Accessibility Standards: Compliance with current regulations for charging stations, ensuring accessibility for all users.
What is the process for monitoring the consumption of the columns and which utilities are connected to them?
The columns can be connected to a dedicated or shared POD, depending on site needs and customer preferences. Powy offers the flexibility to provide a separate connection or to use the host's existing POD, ensuring that energy resources are appropriately managed according to customer and site-specific needs.
What is the procedure for sealing an agreement with Powy?
1. Initial contact: Begin by contacting us for an initial consultation and to discuss your needs.
2. Site survey and assessment: A team of experts from Powy will perform a site survey to assess site specifications and determine the most suitable solutions.
3. Customized proposal: You will receive a detailed customized proposal, which includes charging solutions tailored to your needs.
4. Contract signing: After agreeing on terms, a contract is signed to officially start the collaboration.
5. Installation: Powy will take care of all phases of the installation and commissioning of the columns, ensuring a smooth process and fast turnaround time.
What is the timeline for action and how long will the site be open during installation?
Intervention timelines vary depending on the complexity of the project, but generally the installation of a column takes from a few weeks to a couple of months. During this time, Powy strives to minimize disruptions to daily site operations, ensuring an efficient and non-invasive installation process that complies with all applicable regulations.
Will the installation work restrict the smooth running of my business?
Powy 's approach is designed to minimize the impact on business operations, with interventions planned to interfere as little as possible with work activities. In addition, Powy works closely with the client to coordinate the timing and mode of intervention, seeking solutions that maintain business continuity as much as possible.
Why choose Powy over another operator?
Powy is distinguished by a unique combination of experience, quality, reliability, sustainability, and ongoing support. With more than 10 years of experience in the energy and electric mobility sector, Powy offers high-quality solutions and reliable service, backed by the support of prominent partners such as Stellantis and Swiss Life Asset Manager.
Our approach is based on a worry-free service: no cost for installing and managing the columns, thus ensuring a hassle-free process. In addition, all our columns are powered by 100 percent renewable sources, reflecting our commitment to environmental sustainability.
Our customer support is available 24/7, ensuring ongoing support and regular maintenance to ensure optimal operation of the charging infrastructure.
FAQ - Public Administration
How is it possible to pay for charging at the columns Powy?
You can pay for charging at electric columns with the Powy Charge App, click here for more information.
Charging stations Powy offer a great advantage through their integration with a wide range of e-mobility apps (and their respective RFID cards), among the most popular in Europe. A list can be found here. This broad compatibility allows users to choose the app they prefer and easily access charging services, making the experience more convenient and flexible.
In addition, to further simplify the recharge process, payment can also be made via QR code, credit or debit card, ensuring compliance with Afir regulations.
How long does it take for cars to charge?
Charging time depends on the power of the charging station and the vehicle model. Our solutions range from quick (alternating current) to ultra-fast (direct current). The fastest stations can recharge an electric car from 20 percent to 80 percent in about 20 to 30 minutes.
In the case of paid parking (blue lines) or similar, how does it work?
Charging at our stations can be done independently of paying for parking. Users will have to pay for both parking time and charging the vehicle.
What are the costs for administration?
Install a charging station Powy it has no cost to the Public Administration. Powy It takes care of the installation, management and maintenance of charging stations at no cost.
How are installation permissions managed?
Powy It takes care of all the necessary authorizations for the installation of charging stations, ensuring compliance with current regulations.
FAQ - Shopping Centers and GDOs
How do I estimate the gains made by the charging station?
Earnings depend on the number of uses of the charging stations. We offer a customized estimate based on customer flow and mall location.
How is it possible to pay for charging at the columns Powy?
You can pay for charging at electric columns with the Powy Charge App, click here for more information.
Charging stations Powy offer a great advantage through their integration with a wide range of e-mobility apps (and their respective RFID cards), among the most popular in Europe. A list can be found here. This broad compatibility allows users to choose the app they prefer and easily access charging services, making the experience more convenient and flexible.
In addition, to further simplify the recharge process, payment can also be made via QR code, credit or debit card, ensuring compliance with Afir regulations.
How quickly is the charging station installed and activated?
Installation can range from a few weeks to a couple of months, depending on the size of the project and the specific needs of the site. Activation has bureaucratic time independent of Powy and difficult to estimate, similar to that of installation.
Are there any costs to be incurred?
There are no costs for installation and management of charging stations for the mall. Powy offers a worry-free service at no cost.
What benefits do you offer to shopping centers?
The presence of a recharging station has several benefits: it increases the attractiveness to customers, increases the value of one's real estate asset, generates additional revenue from recharging, and improves the facility's contribution to environmental sustainability. In fact, the energy supplied by Powy comes from 100 percent renewable sources.
FAQ - Public and Private Parking.
What charging solutions can Powy install in parking lots?
We offer a range of flexible charging solutions designed to meet the diverse needs of our partners. Our stations are mainly divided into columns that provide power in alternating current (AC) or direct current (DC). Charging speed varies according to the power available, with faster charging times for more powerful stations.
What will the column look like?
Charging stations Powy feature a recognizable and consistent design. When possible, in accordance with the contract, the charging station can be customized by adding distinctive brand elements of the host business.
What are the costs to the parking operator?
There is no cost to the parking operator. Powy takes care of the installation, operation and maintenance of the charging stations, offering a worry-free solution.
How are authorizations handled?
Powy handles all formal permits required for the installation of charging stations, in full compliance with current regulations.
What benefits do you offer to parking managers?
The presence of a charging station has several benefits: it increases the attractiveness to customers, increases the value of one's asset, generates additional revenue from recharging, and improves the facility's contribution to environmental sustainability. In fact, the energy supplied by Powy comes from 100% renewable sources.
FAQ - Hotels and accommodations
Do charging points have an independent POD?
Our charging stations can be connected to the hotel's existing POD or we can provide a separate electrical connection, depending on the hotel's preferences and needs.
How long does it take for cars to charge?
Charging time varies depending on the power of the charging station and the vehicle model. We offer solutions ranging from quick (alternating current) to ultra-fast (direct current). The fastest stations can recharge an electric car from 20 percent to 80 percent in about 20 to 30 minutes. Quick or slow charging solutions are often preferred by hospitality users because they are ideal for extended stops, such as overnight, when the car is parked for several hours.
How is it possible to pay for charging at the columns Powy?
You can pay for charging at electric columns with the Powy Charge App, click here for more information.
Charging stations Powy offer a great advantage through their integration with a wide range of e-mobility apps (and their respective RFID cards), among the most popular in Europe. A list can be found here. This broad compatibility allows users to choose the app they prefer and easily access charging services, making the experience more convenient and flexible.
In addition, to further simplify the recharge process, payment can also be made via QR code, credit or debit card, ensuring compliance with Afir regulations.
What costs does the facility have to bear?
There are no costs for installing and operating charging stations. Powy It offers a worry-free service at no cost to the partner.
How does charging management work for guests?
Guests can easily connect their vehicle and pay directly by credit or debit card, by scanning the QR code or through other payment methods offered by charging apps. Charging management is not managed by the hosting facility.
FAQ - Corporate fleets
What solutions do you offer for corporate fleets?
Powy offers different solutions for the needs of corporate fleets, ensuring flexibility and support at all times. Options include formulas that can eliminate initial investment, solutions that allow adaptable financial management, and choices that ensure ongoing technical support. These proposals allow companies to select the approach that best suits their needs, with the reliability and support of Powy.
What costs does the company have to bear?
Zero Thoughts: There are no upfront costs for the installation of charging stations, as Powy takes care of all the initial investment. The company would only incur operating costs, if any, which would be specified in the contract.
Operating Lease: Costs are spread over the lease period, which varies from 24 to 84 months. Lease payments are fully deductible.
Owned Infrastructure: The company purchases the charging stations, incurring the initial purchase costs, while maintenance is managed by Powy.
How do you manage charging for multiple vehicles?
Powy offers scalable solutions that enable the management of multiple vehicles simultaneously. Management is through a centralized platform that monitors and optimizes charging processes, ensuring that corporate fleets can operate efficiently.
What are the charging times?
Charging time depends on the power of the charging station and the vehicle model. Our solutions range from quick (alternating current) to ultra-fast (direct current). The fastest stations can recharge an electric car from 20 percent to 80 percent in about 20 to 30 minutes.
What benefits do you offer to corporate fleets?
Powy offers key benefits to corporate fleets, including live monitoring of recharging performance, worry-free solutions to reduce bureaucracy, flexible recharge management, and immediate support with a dedicated Key Account. In addition, the energy delivered is 100% renewable, which can help meet corporate sustainability goals and comply with environmental regulations.